creativo Customer Service

Frequently Asked Questions

Is there a free trial?

The Creativo trial is 7-days. During the trial period, the user can download up to 8 graphics to test the Creativo interface and the user can also test Creativo Web by choosing a theme (user cannot take their site live during the 7 day trial period). Your free trial account will roll-over to a paid account automatically unless cancelled before the end of trial. There are no refunds, so cancellation after you have rolled over from a paid trial will take effect the next billing cycle.

Are there cancelation fees?

Creativo subscriptions are on a month-to-month basis and require cancellations to occur before your next billing cycle. Cancellations made after the billing cycle begins will take effect the next billing cycle; no refunds will be provided.
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Annual contracts are available for an additional discount; any cancellation before the end of the term will take effect at time of renewal. No refunds will be provided in the event of early cancellation.

Creativo does not offer any refunds on site builds or one-time site set-up fees.

Does Creativo provide websites?

Yes, Creativo includes ready-made designed websites that allow for a plug and play model for organizations with limited budgets.

Who designs Creativo's graphics?

All of our Creativo graphics are designed by our professionally trained graphic designers. Our designers have several years of experience, and many on our team have vast experience working directly with churches and nonprofits across the world!

What kind of work can I find on Creativo?

The beauty of Creativo is that is offers a platform that makes expertly designed content available to organizations with limited budgets. While Creativo users are not able to request specific graphics, Creativo is updated on a regular basis. We are confident you will be able to find what you’re looking for.

How many downloads can I have each month?

The bundle plan allows for unlimited downloads.

Is using the Hybrid Growth Engine and A.I. system hard to learn?

No, we have made it very easy to use from an iPhone, Android or desktop. We walk you through the process and once it is setup, you can let Creativo completely run your social media on Facebook, Instagram, Twitter, and LinkedIn or you can choose to do it together with your team. The social media assistant will show have you approve all posts and strategies unless you opt out of the review process.

Can I load my own photo or video?

Yes, you can. Select QUICK POST or add to the social scheduler from the home screen and add a video or photo from your device.

Do I need to add a caption?

Captions are not required to be able to post content, however, we highly recommend you add a caption to increase engagement.
You can also choose to post the Hybrid Growth Engine's caption written by the social media team and customized by our A.I. for your audience.

What should I do if my post fails?

1. Make sure you have a valid subscription, or are within trial limits.
2. If you are posting to a Facebook Group, make sure you are an admin and have authorized the Creativo App to post to the Facebook group. If you haven't and need help, click here.
3. Make sure you are still logged in (on the same device the Creativo App is being used on) to Facebook/Instagram from the time you scheduled the post till the post due date. (You can close the browser but shouldn't manually log out.)
4. Clear the cache in your browser
5. If you are still having issues after these steps please reach out to support by clicking here

How do I use the Event Planner?

The Event Planner is a convenient way to plan regular social media posts that lead up to an event.
To access the event planner:
1. Scroll to the bottom of the home screen and click on "Launch Event Planner."
2. Choose an Event Name, Event Date, and Event Theme. The Event Theme is going to filter through our graphics and preselect appropriate images for that theme.
3. Mark the dates on the calendar that you would like to make a post and then click, "CONTINUE."
4. Select the time that you want the graphics to be posted on the selected dates. Each date that you chose to post on will have a suggested graphic or video. You can click "TAP FOR OPTIONS" to change the graphic or video or to add caption to it.
5. Choose the Social Media Platform(s) that you would like to post on.

How can Creativo do social media for someone else?

Social media is about building relationships, sharing new ideas, and inspiring your community. We gather your insights, do our own research, and ensure that we are speaking with your voice. With all of that information, we build a strategic plan together that allows us to inspire and connect with your target audience. We do this for a living – we got this!

How do I connect or disconnect my Facebook group?

Only group admins can add or remove an app in a group. Adding an app to your group may add tools and features to a group. These tools and features are developed by a third party and not by Facebook.
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To add an app to your group:
‍1. From your News Feed, click Groups in the left menu and select your group. If you don't see Groups, click See More.
‍2. Click Settings in the left menu.
3. Scroll down and click next to Apps, then click Add Apps.
‍4. Select the app you'd like to add to the group and click Add.
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To remove an app from your group:
‍1. From your News Feed, click Groups in the left menu and select your group. If you don't see Groups, click See More.
2. Click Settings in the left menu.
3. Scroll down and click next to Apps.
‍4. Click Remove next to the app you'd like to remove.

Keep in mind that when you add an app to your group, the apps can see posts and comments in the group. They can't see the author of posts and comments unless they've been given access.

Does Creativo support campaigns?

Yes! Creativo has been built with a section that supplies complete campaigns with multiple sizes for different social platforms.

How do I connect my social media platfroms?

Social media setup is a part of the posting flow. To connect to your social media platforms you will:
1. Choose any media content
2. Tap/Click on “Post It”
3. Go through the wizard
4. Tap/Click on a social network icon to connect it. (if it’s in color it means it’s connected)
5. You will be prompted with the social network login page to grant access

Media and Graphics

What social media channels do you create content for?

We have creative assets designed for Twitter, Facebook, and Instagram.

New release Wednesday

Every Wednesday we drop new content. You can expect to see the new content on the app by noon EST.

What functions are on the edit tool?

Currently, we have the following design functions: filters, stickers, add text, and text design.

Can I edit videos?

No, videos or audio in videos cannot be edited at this time.

Can I add my own logo or sticker?

Yes! You can add your own logo or stickers by clicking on the "more" button and then clicking on the graphic icon under "Your Logos".
You can also add your logo or sticker by clicking on a graphic, clicking "post it", selecting your desired dimensions", and then clicking the "edit" button. From there you will click on the "stickers" icon and then click "upload sticker".
Your logo or sticker will then be saved in the top folder under stickers for future uses.

What are stickers?

Stickers are graphic elements that can be added to designs in the editor. They can add visual interest or help communicate additional messages within you graphic. Stickers can be resized, mirrored, rotated, and copied within your design. You can also upload your own sticker, logo, or photo to place on top of your design.

I am not a designer, I don't know where to start.

We suggest spending some time on the tool to get to know the features. Remember, "less is more" when designing clear content so when editing, keep the look and text simple

How do I find my favorites?

On Desktop:
1. Click on More in the top right corner.
2. Click on Favorites from the left side menu.
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On Mobile:
1. Click on the 3 dots in the bottom right corner.
2. Click on Favorites from the menu.

How do I post my own graphic or image?

1. Click "Quick Post" in the bottom right-hand corner of the screen.
2. Click on "Pick from Device."
3. Find the Image You Want to Post and Select.
4. Post right away or choose to Edit.
5. Choose Your Posting Dimensions.
6. Add Your Caption or Edit/Add Text.
7. Schedule Your Post.

How do I get started?

Do-It-Yourself - The editor's interface has three main predefined sections: the top navigation bar, left panel, and content area. Each of these predefined sections plays an important role in letting you make your site as awesome as possible.

To learn more, click here.

Done-For-You - Please contact our team if you need a theme customized set up for you. They will provide a quote as per your needs.

How do I add sections to my site?

Sections are pre-built rows of elements which users can add to their responsive sites. Sections enable users to build great looking sites quickly by saving time during the design process. The infrastructure was built in order to provide a better user experience with a variety of pre-made sections.

To learn more, click here.

How do I make my site look good on all devices?

Responsive websites work on desktop, tablet, and mobile. For this reason, our responsive editor lets you preview the site in each of these views while editing. This lets you check how your site looks on different devices before you publish, ensuring that your customers have a positive experience no matter what device they are using to view the site.

To learn more, click here.

Can I edit my site's HTML and CSS?

Yes! Developer Mode gives you access to edit and change your site's HTML and CSS. Adding custom code allows for advanced customization that is not possible with the drag and drop editor, however, this should only be performed by advanced users with a solid understanding of web development code.

To learn more, can click here.

How do I go live with my site?

Going Live with your site requires publishing your site, setting up your domain, and setting up your domain through your domain host.

To learn more click here

How do I access my website analytics and dashboard?

The dashboard can be accessed by clicking on the "Home" icon in the top right hand corner of your editor. From there, you will see a navigation bar at the top of the screen that includes: Sites, Stats, Resources, and Account. Click on Stats to see detailed analytics about how many visitors your site gets, where they come from, and which pages they visited.

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Creativo support is available Monday-Friday 8am-5pm CST. All tickets will be responded to within those working hours.

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